Audi Issues Voluntary e-tron Recall For Potentially Faulty Seal

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Audi of America has issued a voluntary recall for its 2019 e-tron, citing a potential faulty seal that may allow moisture to penetrate into the vehicle’s battery compartment. The concern is that moisture in that area could cause a short-circuit, which may lead to a fire in extreme cases. According to Audi, approximately 540 e-tron vehicles (of 1,644 delivered to date) are affected.

  • Audi has issued a voluntary recall of some 2019 e-tron EVs.
  • In total, 540 vehicles are affected
  • Customers may continue to drive vehicles or other options are offered by Audi
  • Repair is expected in August, 2019

 

“Audi is proactively staying ahead of this issue in an effort to prioritize safety, fix customer vehicles quickly, and reduce inconvenience,” said Michael Harley, analyst for Kelley Blue Book. That said, E-tron owners may continue to drive their vehicles while waiting for a repair, or call their Audi dealer for a complimentary loaner vehicle (the automaker is offering $800 gas cards to reimburse fuel expenses).

Cutaway illustration of the Audi e-tron EV (photo: Audi)

The company released the following statement this morning:

Audi of America takes the safety of its customers and the quality of our vehicles very seriously. In order to ensure the highest levels of safety and quality for our customers, we have issued a voluntary recall affecting approximately 540 e-tron vehicles that have been delivered to customers and 1,644 in total. The recall is in response to a potentially faulty seal that may allow moisture to enter the battery compartment which could lead to a short circuit or in extreme cases to a thermal event. We are applying an abundance of caution as no such incidents have been reported globally. The recall repair is expected to become available in August 2019.

Customers are being contacted directly to inform them of the recall and our dealer network is fully engaged to deliver the best customer-service possibleWe regret any inconvenience caused to our customers and reservation holders as we work with all parties toward a positive outcome in the weeks ahead. Audi e-tron vehicles unaffected by the recall remain available for delivery and our reservation system remains open to receive customer reservations.

Customers can choose to continue driving their e-tron affected by the recall. Should a yellow battery warning light appear, appropriate actions should be taken to stop and park the vehicle in the open, do not charge and contact roadside assistance to make arrangements to have the vehicle towed to the dealer for inspection/service without delay.

Customers may also choose the following:

  • Loaner vehicle, if they do not want to continue driving their vehicle
  • Pick / up and delivery
  • Cash card for $800
  • Audi Care (issue or reimbursement, if they already purchased)
  • Audi representative contact information

 

 


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