Tesla is rolling out a new “touchless” delivery service, according to a company press release. This lets customers take delivery of a vehicle without needing to interact with a Tesla employee.
- Tesla offers touchless delivery in a select number of states.
- It lets customers decide where to pick up their car and eliminates the need for human interaction.
- Any final paperwork is left in the car for the customer to mail back within 24 hours.
The new service was announced last week at the same time Tesla announced it was temporarily suspending production at its factory in Fremont, California. The factory in Alameda County was under a shelter-in-place order that now covers the entire state in order to stop the spread of coronavirus.
Customers who choose Direct Drop delivery can unlock their new car with the Tesla App. (Photo: Tesla)
Reducing the spread of coronavirus with an app
Efforts to contain the spread of coronavirus across the country have people staying at home and avoiding contact with one another outside their household. Those who have ordered a Tesla might be reluctant to take delivery and interact with a Tesla employee, which could potentially slow deliveries and discourage customers from placing new orders.
Among the current delivery choices is Tesla Direct Drop, which is the new touchless option. Customers who select this option choose where they would like Tesla to deliver their car. Without having to meet with an associate, these customers can then unlock their car directly through the Tesla app.
As for paperwork, even that has been taken into consideration. Anything still needing a signature will be left in the car for the customer with a prepaid envelope to return within 24 hours. This eliminates the need to schedule pickup with an associate and keeps both Tesla employees and customers socially distanced. Currently, only 13 states offer Direct Drop with plans to expand the service quickly.
WHY THIS MATTERS
Concerns over coronavirus make touchless delivery a convenient and safe option for Tesla customers, but that doesn’t mean it’s only a short-term solution. Anything that makes the car-buying process simpler and less time consuming improves the customer experience. Even after fears of the coronavirus have passed, touchless delivery could be a popular option.