We’ve all been there, stuck at the dealer repair shop for what feels like an eternity, all while paying thousands of dollars for the “privilege”. It’s a stressful, not to mention, expensive experience. The last thing you want is to spend even more money on a ride home, or wait for a ride from the busy service department.
Thankfully, Hyundai has a solution to mitigate the problem. In the next several months, Hyundai dealers across the country will be able to offer millions of owners easy access to Lyft rides while their vehicles are being serviced, through a newly revamped subscription known as Hailer. Hailer is a first-of-its-kind application developed by CDK Global in partnership with Lyft.
The service is not just for consumers, either, as the app allows dealerships to automate billing, set ride spending limits, and have their clients approve service. The improved Hailer experience simplifies a dealership’s service to customers and ultimately reduces the number of people waiting in service lounges.
“Our customers are going to really like the convenience of Lyft,” said Barry Ratzlaff, vice president of customer satisfaction at Hyundai Motor America. “Hyundai dealers who are already using Hailer have reported a smooth integration allowing them to call Lyft rides for their customers. Customers can now easily get on with their day while the inspection or service work is being performed on their car.”
Hyundai is one of the first manufacturers to offer such a service. By prioritizing added convenience for the customer and less time spent by the dealership, it sounds to this author as though they have found a winning solution. I am sure that it will only be a matter of time before other manufacturers roll out similar services, but credit should be given to Hyundai for doing it first.