Amid accusations of sexual harassment, rideshare companies have responded with more safety measures. Those include Uber’s RideCheck feature and Lyft’s direct connect to 911 with the push of a button in the app. As reported on Reuters, Uber recently announced it will roll out another, which will enable passengers and drivers to audio record their trips.
- Rideshare companies have come under fire for safety issues.
- In response, companies such as Uber and Lyft are implementing safeguards for both drivers and passengers.
- Some of these measures bring up privacy issues, which must be handled appropriately to protect all parties involved.
In Brazil and Mexico, Latin America’s two biggest markets, safety issues are of particular concern. It’s been reported that drivers and passengers have been robbed, assaulted and even murdered. That’s why Uber has chosen to implement the recording feature in those cities first – although the company hasn’t provided a specific launch date. If successful, Uber plans to expand the feature into other markets.
Uber’s new audio recording feature provides another level of safety to passengers as well as drivers. (Photo: Getty Images)
Uber acknowledges safety issues
In its financial statements since going public, Uber acknowledged the safety issues in Latin America. As quoted in the Reuters article, the company noted passengers or drivers in Latin America being “victimized by violent crime, such as armed robbery, violent assault, and rape, while taking or providing a trip on our platform.”
While audio recordings provide another protection for both drivers and passengers, it brings up the issue of privacy. Uber said that the recordings will be encrypted and not able to be played back in the app. For any issues of concern, recordings can be sent to the company for review. And, if requested by law enforcement, Uber will release them.
To initiate a recording, the driver or passenger has to go in the app and start the function.
WHY THIS MATTERS
Rideshare companies must address their customer’s safety concerns. Although recordings are another layer of protection, privacy must be protected as well.